Shop Policies

PAYMENT

All payments are due at checkout via one of the accepted payment methods. Thank you for supporting our small business!

 

SHIPPING

Estimated shipping times are 7-10 business days from date of purchase via USPS Mail based on weight. Actual delivery time will depend upon the destination and shipping method chosen at checkout. Shipping times for made-to-order items vary but will be clearly noted in the item's listing description.

We do not include insurance in standard shipping. If you would like to insure your shipment against loss or damage, it is the customer's responsibility to purchase insurance.

For questions on orders that have been shipped, please reference your USPS tracking number. Once an order has shipped, the order is no longer under our care or control. Feel free to email us about concerns regarding late or lost packages but delivery issues must be initiated and resolved with USPS. If an order has been shipped, has not been delivered, and the tracking has not been updated for one week, we will initiate a claim with USPS. We are not responsible for lost, stolen or delayed orders.

Orders are shipped to the address provided. Orders shipped to incorrect addresses will not be reshipped or refunded.

 

RETURNS

We accept returns on non-custom items. Shipping costs are non-refundable. To initiate, please contact us within 3 days of delivery and ship item(s) back within 14 days of original ship date.  If you do not contact us within this number of days since your purchase, unfortunately we can’t offer you a refund or exchange.

Please note :::: Custom or personalized orders and gift cards cannot be refunded, they are final sale.  Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

To be eligible for a return or exchange, your item(s) must be unused and in the same condition that you received them; returns must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. To return your product, you should mail your product to: Annemarie Huisman, PO Box 6653, Bozeman, MT 59771, United States. 

For returning items that are not custom and/or personalized, customer is responsible for return shipping costs and should consider using a trackable shipping service and purchasing shipping insurance. Item(s) must be returned in original condition. Customer is responsible for any loss in value due to damage and/or alteration to item(s) including damages incurred during shipping. We strongly recommend insuring returned items as we will not be responsible for any damaged, lost or stolen items. 

Refunds (if applicable) :::: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-3 business days.

Exchanges (if applicable) :::: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@hawkandfieldstudio.com and send your item to: Annemarie Huisman, PO Box 6653, Bozeman, MT 59771, United States.